FAQ

Straight answers about how we work, what things cost and what happens when. Each service page also has its own questions, specific to that service.

How Pleroma Commerce works

The most common questions are about project scope, timelines, store access, Shopify, marketplaces, integrations and support after launch. The answers below are designed to help you decide whether you need a one-off project, an audit or ongoing operational support.

For a concrete scope, browse the full service catalogue. If the problem spans an existing store and several sales channels, the Store & Channel Audit is a practical starting point.

Questions & answers

What does Pleroma Commerce do?

We build and run online sales for brands: Shopify stores, marketplaces such as Amazon EU and Allegro, product data, integrations with ERP and warehouses, compliance and the marketing that feeds them. Everything is done in-house by one team that has operated stores for thirteen years, in Poland and the UK.

Why is a Poland-based team an advantage?

Because Europe is what you are buying. The compliance, the marketplaces, the payment and logistics ecosystems are our home turf, not a research project. Senior Central European engineering costs roughly half of its US equivalent, with a decade of UK market experience behind it.

How are you different from an agency that also does Shopify?

Most agencies build stores. We ran them, accountable for margin, stock accuracy and marketplace account health. The practical difference: we can build a store and wire it into Amazon and Allegro the same week, with listings written for each channel's algorithm. A development shop hands you the store and stops.

Do we have to start with the audit?

No, if you know what you need, order a package from the price list. The audit is for when it is unclear what to fix first or which channel makes sense for your catalogue. Its fee comes off the project either way.

How long does implementation take?

Shopify Launch two weeks. Custom build five to seven weeks. Migration four to six weeks. Three-channel marketplace launch five to six weeks. Timelines run from the moment we have access and data, not from signature.

What happens to our Google rankings during a migration?

This is the biggest risk in any replatform, which is why the 301 redirect map is our first step, not our last. Every old URL gets a one-to-one destination, metadata and headings transfer, and we watch Search Console for 30 days after go-live. Short-term fluctuation is unavoidable. Permanent loss is not.

Do you run advertising?

Yes, in-house. Google, Meta and TikTok Ads as Paid Media Management, and Amazon and Allegro Ads as Marketplace Advertising, run by people who answered for the margin: 10.6× ROAS on Google and 16× on Meta in our own operations. The Growth Plan covers content, email, store optimisation, feeds and measurement; paid campaigns are a separate scope. Ad spend is paid directly to the platforms.

Why only five brands?

Because senior people do not scale by hiring juniors and pretending otherwise. Five seats means you talk to someone who knows your store by heart.

How does billing work?

Projects: 50% to start, 50% on delivery. Monthly plans billed in advance, three-month minimum. We never add third-party subscriptions, channel commissions or ad budgets to our invoice; you pay those directly and know about them before we start.

Which platforms and tools do you work with?

Shopify, Atomstore, Baselinker, Comarch ERP XL, Amazon, Allegro, eBay and other EU marketplaces, Klaviyo, Google Merchant Center, GA4 with Elevar or GTM server-side tracking, Senuto and Semrush for SEO. We choose tools for the job and tell you the trade-offs.

Can you work in English and Polish?

Yes, both, with clients and with their customers. Content, listings and support are produced natively in either language, and we have also delivered Ukrainian content for a Rozetka launch.

Who owns what you build?

You do, from day one: store, code, accounts, data and documentation. We build so that another team could take over, and we say so in writing.

How do you actually work with clients?

No corporate jargon: we tell you what we will do, when, and what it costs, in plain words. A plan is a list with dates on it, and if something takes longer to describe than to do, we just do it. You talk to the person doing the work, not to an account manager. We are built for owner-run small and mid-sized businesses where the person we talk to is the person who decides.

Question not answered?

Tell us your platform, how many products you have and where you want to sell. You get an answer within one business day, including when we think we are not the right partner for you.