ShopMonk Ltd
A larger catalogue operation with a stronger Amazon focus. The role went beyond execution into pricing, purchasing, replenishment and commercial decision-making.
Manchester · United Kingdom
Not a single task. The operation around it.
At 40,000+ SKUs across multiple marketplace accounts, listing products is no longer the hard part. Performance increasingly depends on pricing policy, stock cover, sales velocity and purchasing decisions.
A system, not a collection of separate channels
The operation covered 5 Amazon and 5 eBay accounts plus channels including OnBuy, ManoMano and Cdiscount, with expansion into the US, France and Germany.
- Amazon
- 5 accounts / advertising / pricing
- eBay
- 5 accounts / catalogue / orders
- Other channels
- OnBuy / ManoMano / Cdiscount
- Commercial
- Pricing / purchasing / replenishment
- Operations
- Logistics / warehouse / team
- Expansion
- US / France / Germany
Operating footprint
Discover → Build → Operate → Scale → Transfer
Process, data, margin, constraints and ownership.
Channels, catalogue, integrations and operating rules.
Execution, exceptions, pricing, stock and data.
Add markets without adding chaos at the same rate.
Enable the team or keep running the function.
Scope included content, pricing, advertising, logistics, a five-person team and warehouse operations. A key part was connecting sales data with pricing and purchasing decisions.
What remained after the work
Amazon was treated as a business, not an admin panel. Pricing, stock and replenishment decisions were part of one operating loop, enabling planning beyond the next sales day.
Decisions
Less reactive firefighting and more decisions based on a shared view of sales, stock and channels.
Process
Clear data sources, ownership and exception handling instead of knowledge living in one person’s head.
Scale
A new channel plugs into the existing operation instead of creating another silo and manual task list.
Not a traditional agency. Operators expected to think for the area they own.
We do not wait for a task list. We identify problems, set priorities, plan the next moves and execute them. No corporate jargon and no agency theatre.
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