After launch, someone has to run it. Three levels of ongoing support: from keeping the store healthy to running your European sales channels with new listings every month. Defined scope, stated response times, no counting hours. We take on no more than five brands at a time.
A fixed monthly scope of senior time on your store and channels: fixes, updates, small builds, listing corrections, tracking upkeep, content and reporting, with named priorities agreed each week. You know what is being worked on and why, every week.
The Care Plan is continuous: we watch the store, apps, theme and channels and act before things break, with a monthly allowance of work. The Dev Block is eight hours of development bought when you need them, with no ongoing commitment. Plans suit stores that trade every day; blocks suit occasional projects.
Three months, billed monthly in advance. That is long enough to get through a full cycle of fixes and see the numbers move. After that it runs month to month.
Because senior people do not scale by hiring juniors and pretending otherwise. Five seats means the person answering your message knows your store by heart, and the work is done by the people you actually spoke to.
Store-down and checkout issues are handled the same day, whatever the plan. Routine requests are picked up within one business day and scheduled into the weekly priorities. We tell you when something will be done rather than leaving it in a queue.
Yes, if you sell on them. Account health, buyer messages, disputes, listing corrections after rule changes and promotion set-up are part of the same plan. Marketplaces need more ongoing attention than the store, not less.
No, and they never appear on our invoice. Ad budgets, channel commissions and third-party subscriptions are paid by you directly, at cost, and you know about every one of them before we switch it on.
Yes. The weekly priority list is where scope lives. If a launch, a season or a problem needs more hours in a given month, we say so in advance and either shift priorities or add a Dev Block, never a surprise on the invoice.
Monthly: what was done, what it changed in the numbers and what is next, with revenue and margin by channel where the data allows. It is written to be read by an owner or a board, not by another agency.
You keep everything: code, documentation, accounts and data, all of which were in your name from the start. We hand over to your team or your next partner properly. There is no lock-in, because there does not need to be.