Refund policy
Refund and return policy
Last updated: 25 September 2026
This policy applies to purchases from Pleroma Commerce (Maciej Grochala Pleroma Commerce, Tax ID (NIP) 9562208644, Toruń, Poland) on pleromacommerce.com and pleromacommerce.pl. It does not limit any rights you have under mandatory law.
At a glance
- Returns window: 14 days from purchase
- What we accept: returns of both faulty and non-faulty products
- Exchanges: not offered; we refund instead
- Fees: none, no restocking or handling fees
- Refund processing: within 2 business days of approval
- How: email matt@pleromacommerce.com
1. Digital products (ebooks)
Ebooks are PDF files delivered by download link immediately after payment. If the ebook is not what you expected, or the file is faulty, write to us within 14 days of purchase and we will refund the full price. You do not need to give a reason. Because a file cannot be sent back, there is nothing to return physically. Please delete your copy after requesting a refund.
2. Services
Scope, timeline and price of every service are confirmed in writing before work starts.
- Before work starts: you can cancel within 14 days of purchase, or at any time before we start, and receive a full refund.
- Fixed-fee projects and audits after work has started: we refund the part of the price for work not yet delivered, based on the agreed scope or milestones. Work already delivered is payable.
- Monthly plans: cancel at any time before the next billing period. The current paid month is not refunded once work for that month has started.
- Hour or day blocks: unused time is refunded pro rata on request.
3. Physical goods
We do not sell physical goods, so there is nothing to ship back.
4. How to request a refund
Email matt@pleromacommerce.com with your order number and a short description. We reply within one business day and process approved refunds to the original payment method within 2 business days. Depending on your bank or card issuer, the money may take a few more days to appear on your account.