AI Support Agent
AI Support Agent
An agent that answers customer questions across your store, Amazon, eBay and Allegro — grounded in your own orders, products and return policy, not the open internet. It drafts, you approve; the routine ones it sends on its own once you trust it.
| Answer | Where is my order, can I return this, does it fit my machine — answered from your data, in the customer's language, on every channel you sell through |
| Triage | Sorts incoming messages by what they need: refund, replacement, technical, complaint. Routine ones get a draft; the rest land on a human with the context already gathered |
| Supervised | Starts in draft-only mode. You decide which categories it may send unattended, and it never touches refunds, cancellations or anything with money in it without a person |
| Yours | Runs in your accounts on your data. Where confidentiality matters we build on models you can host yourself, so customer records never leave your infrastructure |
Connection to your helpdesk and marketplace inboxes, a knowledge base built from your products, policies and past replies, tone tuned to how you actually write, a two-week supervised run before anything goes unattended, and a handover so your team can adjust it without us.
Setup price shown above. Running cost is your model usage plus an optional monthly plan for tuning and monitoring.
Service at a glance
- Who it is for
- Support teams handling repetitive customer enquiries.
- Scope
- Connect approved knowledge, classify enquiries and draft responses with human approval.
- What you receive
- A supervised support workflow with documented escalation and handover.
- Commercial basis
- A supervised workflow with agreed escalation; optional hosting is scoped separately.
Current listed price
$2,490.00 USD
The billing unit, inclusions and exclusions are set out in the detailed offer above. Confirm the scope and any additional costs before ordering.